We Deliver to The Whole East and West Malaysia, Singapore and Indonesia
>>>>>>>>> We Deliver to Whole East and West Malaysia, Singapore, Indonesia, Vietnam with Local Charges Only <<<<<<<<<
FAQ

Q. How to signup to be a member?

 

 

 

 

 

Q. How to purchase on the site?
 

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” if you wish to add other products into the cart or click “Checkout” to proceed to payment for your purchase.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed to payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next”.
  5. Subsequently, select your shipping method and click “next”.
  6. Next you'll need to choose your payment method then click “next”.
  7. Thereafter, you need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

 



 

Q. How to check or find out the estimate shipping charges on the site?

 

 

Q. What are the payment methods available?
<<www.ByBigPlus.com>> offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 
Via Ipay88 (Visa or Mastercard / Internet Banking) <<OR>>  Via MOLpay (Visa or Mastercard / Internet Banking) (Please choose only one method and removed unwanted option)


2. Invoice / Cheque / Offline Bank Transfer

Bank : << PUBLIC BANK BERHAD >>
Bank Account : << 3206595333 >>
Account Name : << BLUE BOX SDN BHD >>

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to : << [email protected] >> or << [email protected] >>

Note: Your purchased products will not be delivered until we have this confirmation.



Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that was used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at << [email protected] >> with the message title “Request to cancel order” in order to inform us about the cancellation.

- Orders that are in shipping or shipped will not be cancelled.




Q. What is the product's transaction currency?
All products transaction currency will be in << Ringgit Malaysia >>.

Q. How long does the delivery usually take?
Delivery usually will take from 4-8 working days excluding Saturday, Sunday and Public Holidays.


Q. I still have doubts!
Sorry if we're unable to clear your doubts in the F.A.Q page. Please send us an email to << [email protected] >> for us to clear your doubts.